Returns + Exchanges

1. Eligible for Exchange if

• Item is unused, unwashed, and unaltered
• All original tags and packaging are intact
• Customer has proof of purchase (order ID or receipt)
• Request is raised within the exchange window

2. Not Eligible for Exchange

• Worn, washed, or dry-cleaned items
• Sale / discounted items marked as final sale
• Items where the original tags have been removed
• Custom stitched or altered pieces
• Items damaged due to customer mishandling

3. Exchange Options available to the customer

• Different size of the same style
• Different colour of the same style (subject to stock availability)
• If neither is available → store credit issued (valid for 30 days)

4. How it works in Pakistan specifically

• Customer contacts support via WhatsApp/call/email with order number and photo of the item
• Brand confirms eligibility and issues an Exchange Authorisation
• Customer ships the item back via TCS / Leopards / M&P at their own cost
• If exchange is due to a wrong or defective item dispatched by Abya, reverse courier is covered by the brand
• New item dispatched within 2–3 business days of receiving the return

No Cash Refunds — this is standard practice for most Pakistani fashion brands. Store credit or size/colour swap only.